F.A.Q’s
Frequently Asked Questions
Welcome to our FAQs page. At Vintage Finds, we value transparency and aim to provide you with detailed information about our policies. Since all our items are pre-loved clothing with clear grading and descriptions, this page addresses common questions about returns, exchanges, and how we handle exceptional cases. Please read on to ensure a smooth and informed shopping experience.
Return & Exchange Policy FAQs
Due to the nature of our business and the transparency provided in our listings, we cannot accept returns or exchanges. This helps us maintain fairness and clarity for all customers
If you receive an item that is significantly different from the description or if there is an issue with your order, please contact us within 2 days of receiving the item. We will review the issue on a case-by-case basis
Carefully review the product descriptions, grading information, and photos before making a purchase. If you have any questions about an item, feel free to contact us at contact@vintagefinds.ae before placing your order.
Yes, exceptions may apply if the item you receive is significantly different from the description. In such cases, please contact us within 2 days of delivery for a review.
It means the item you purchase will match the description, grading, and photos provided on the website. We strive to ensure all details are accurate to help you make an informed decision.
Order Issues
If you receive an incorrect item or your order has missing items, please contact our customer service team immediately. Provide your order number and details about the issue, and we will work to resolve it promptly.
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your package’s delivery status.
If your order arrives damaged, please contact our customer service team within 48 hours of receiving the package. Include photos of the damaged item and packaging to help us assess the situation and provide a suitable solution.
Once an order is placed, we begin processing it immediately to ensure prompt delivery. Therefore, we cannot guarantee changes or cancellations. If you need to make adjustments, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
If your package is delayed beyond the estimated delivery time or appears to be lost, please reach out to our customer service team. We will investigate the issue with the shipping carrier and keep you informed throughout the process.
To report any issues with your order, please contact our customer service team via email or phone. Provide your order number and a detailed description of the problem, and we will work to resolve it as quickly as possible.
About Vintage
At Vintage Finds, we’re more than just a store—we’re a community of vintage and Y2K enthusiasts. Our experience and passion ensure that every piece you find with us is a treasure, offering both individuality and quality.
Dive into the world of vintage and Y2K with us! Whether you’re stocking your boutique, building your wardrobe, or simply exploring the magic of these timeless eras, we’re here to provide you with the best.
Shop with us whether you’re buying in bulk or selecting individual pieces for your personal collection.
Choose from handpicked selections or buy per piece to suit your specific needs.
Unmatched in quality, every item in our collection is meticulously selected to uphold our high standards of authenticity and style
Shipping
Yes, we offer international shipping. Shipping rates and delivery times depend on your location and will be calculated at checkout.
Orders are typically processed within 1-3 business days. Delivery time depends on your location, but most orders will arrive within 5-10 business days after shipment.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.
Occasionally, we offer free shipping promotions. Please check our website or subscribe to our newsletter to stay informed about ongoing offers.
We process orders quickly, so it may not be possible to change the shipping address once the order is placed. However, please contact us as soon as possible, and we will try to accommodate your request
If your order is delayed or lost, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
Work With Us
We welcome collaborations! Whether you’re a blogger, influencer, or business, feel free to reach out to us via email at contact@vintagefinds.ae to discuss partnership opportunities.
Yes, we offer wholesale options for businesses looking to purchase in bulk. Please contact us at wholesale@vintagefinds.ae for more information on pricing and terms.
We are always looking for quality vintage items to feature in our collection. If you have items to sell, please email us at sellers@vintagefinds.ae with details and images of your products.
Currently, we are exploring affiliate marketing programs. Stay tuned for updates or subscribe to our newsletter for information on how you can participate.
To become a partner, simply send us an email outlining your business, interest, and how you envision working together. We’ll get back to you with the next steps!
Sizing
Vintage sizing can vary, so we provide detailed measurements for each item in the product description. Please refer to the measurements provided, as sizes may differ from modern sizing charts.
Yes, we include a size guide on each product page to help you choose the best fit. If you’re unsure, feel free to reach out to us, and we can assist with sizing recommendations.
Since we don’t accept returns or exchanges on most items, we encourage you to carefully check the sizing and measurements provided before making a purchase. If you have any doubts, contact us for assistance before ordering.
We currently do not offer custom sizing options for our vintage pieces. However, we do provide accurate measurements, so you can determine the best fit before buying
If an item is out of stock in your size, we recommend signing up for our email notifications or checking back periodically as we may restock popular items